Subscription & Billing

FWURL offers flexible plans to match your link management needs. This guide covers how to view your current plan, monitor usage, and manage your subscription.

Accessing Usage & Billing

1. Click your profile avatar in the top-right corner
2. Select Settings from the dropdown menu
3. Click the Usage tab

Understanding Your Plan

Current Plan Overview

The Usage tab displays your current plan information:

• Plan name - Your current subscription tier
• Plan status - Active, trial, or expired
• Billing cycle - Monthly or annual
• Next billing date - When your next payment is due

Plan Comparison

Usage Statistics

Monitoring Your Usage

The Usage tab provides real-time statistics on your resource consumption:

Links Created

• Links created this billing period
• Progress bar showing usage against limit
• Resets at the start of each billing cycle

API Requests

• API calls made today
• Daily limit based on your plan
• Resets at midnight UTC

Storage Used

• QR codes and custom assets
• Analytics data storage
• Varies by plan

Usage Alerts

FWURL notifies you when approaching limits:

Plan Features

Free Plan

The Free plan is perfect for personal use and trying out FWURL:

Includes:

• 25 short links per month
• Basic analytics (30-day retention)
• 5 custom aliases
• Basic QR code generation
• 100 API requests per day
• Email support

Limitations:

• No custom domains
• Limited analytics history
• Basic QR styling only
• No team features

Pro Plan

The Pro plan unlocks FWURL's full potential for professionals and small teams:

Includes everything in Free, plus:

• Unlimited short links
• Extended analytics (1-year retention)
• Unlimited custom aliases
• Customizable QR codes with branding
• 10,000 API requests per day
• 1 custom domain
• Up to 5 team members
• Priority email support
• Advanced targeting features
• UTM parameter builder

Best for:

• Marketing professionals
• Small businesses
• Content creators
• Freelancers

Enterprise Plan

The Enterprise plan provides unlimited capabilities for large organizations:

Includes everything in Pro, plus:

• Unlimited analytics retention
• Unlimited API requests
• Unlimited custom domains
• Unlimited team members
• SSO/SAML authentication
• Dedicated account manager
• Custom integrations
• SLA guarantee
• Phone support
• Custom contracts

Best for:

• Large organizations
• Agencies with multiple clients
• High-volume users
• Enterprises requiring compliance

Managing Your Subscription

Upgrading Your Plan

To upgrade to a higher tier:

1. Go to Settings → Usage
2. Click Upgrade Plan or View Plans
3. Select your desired plan
4. Choose billing frequency (monthly/annual)
5. Enter payment information
6. Confirm your upgrade

Upgrade benefits:

• Immediate access to new features
• Pro-rated billing for current period
• No data loss during transition

Downgrading Your Plan

To move to a lower tier:

1. Go to Settings → Usage
2. Click Change Plan
3. Select the lower tier
4. Review what features you'll lose
5. Confirm the downgrade

Important considerations:

• Downgrade takes effect at next billing cycle
• Data exceeding new limits may be archived
• Custom domains may be disconnected
• Team members may lose access

Canceling Your Subscription

To cancel your paid subscription:

1. Go to Settings → Usage
2. Click Cancel Subscription
3. Complete the cancellation survey (optional)
4. Confirm cancellation

What happens after cancellation:

• Access continues until billing period ends
• Account converts to Free plan
• Data exceeding Free limits is retained for 30 days
• You can reactivate anytime

Billing Frequency

Monthly billing:

• Pay month-to-month
• More flexibility
• Higher monthly cost

Annual billing:

• Pay once per year
• Save up to 20%
• Commitment for full year

To switch billing frequency:

1. Go to Settings → Usage
2. Click Change Billing Cycle
3. Select monthly or annual
4. Confirm the change

Payment Methods

Accepted Payment Methods

FWURL accepts:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal (select regions)

Updating Payment Method

To update your payment information:

1. Go to Settings → Usage
2. Click Payment Method
3. Enter new payment details
4. Click Update

Failed Payments

If a payment fails:

1. You'll receive an email notification
2. FWURL will retry the payment
3. Update your payment method if needed
4. Account may be restricted after multiple failures

Invoices & Receipts

Viewing Invoices

To access your billing history:

1. Go to Settings → Usage
2. Click Billing History or Invoices
3. Download any invoice as PDF

Invoice Information

Each invoice includes:

• Invoice number and date
• Plan details
• Amount charged
• Payment method used
• Tax information (where applicable)

Updating Billing Information

To update company name, address, or tax ID:

1. Go to Settings → Usage
2. Click Billing Information
3. Update your details
4. Click Save

Common Questions

What happens if I exceed my limits?

Links: You won't be able to create new links until the next billing cycle or upgrade.

API requests: Requests will be rate-limited with 429 errors until daily reset.

Solution: Upgrade your plan for higher limits or wait for the reset.

Can I get a refund?

• Monthly plans: Refunds available within 7 days
• Annual plans: Pro-rated refunds within 30 days
• Contact support@fwurl.com for refund requests

Do you offer discounts?

• Annual billing: Save up to 20%
• Non-profits: Contact us for special pricing
• Education: Student and educator discounts available
• Startups: Special programs for qualifying startups

What about taxes?

• Prices may exclude VAT/GST depending on region
• Tax is calculated at checkout
• Business customers can provide tax IDs

Enterprise Inquiries

For Enterprise plan inquiries:

1. Contact sales@fwurl.com
2. Schedule a demo
3. Discuss custom requirements
4. Receive a tailored proposal

Enterprise benefits:

• Volume discounts
• Custom contracts
• Dedicated support
• Custom SLAs
• On-premise options (select regions)

Next Steps

Billing questions? Contact support or check our FAQ.